Bringing people, process and tech together to transform your business – Mint

In the post pandemic era, organisations are struggling to readjust in this new volatile environment. Stability has been significantly diminished and response to change has taken first place in any organisation’s list of must-haves. Still, identifying what needs to be done and doing it are two completely different things.

Most businesses start shifting to a digital-first model right before they realise that their workforce is not properly skilled, their technology is not appropriate and effective, and their processes cannot support the change. When combined effectively and working in flux, these three elements (People, Process and Tech) become the “holy grail” for a successful business transformation.


Training and certifications should also be top priorities when recruiting new specialists.

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Training and certifications should also be top priorities when recruiting new specialists.

Business transformation begins with people and developing the knowledge and skills of employees is therefore a key management task. If you train specialists directly within your own organisation, then you do not have to recruit and onboard new employees. At the same time this allows you to strengthen your existing employees’ commitment to your company and keep them motivated by taking on new tasks and embracing challenges.

Training and certifications should also be top priorities when recruiting new specialists. As an employer who promotes, supports, and prioritises talent development, your reputation will be positively impacted and enable you to attract and choose from the very top ranks of specialised professionals when hiring. As Byron Nicolaides, CEO of PeopleCert, the global leader in the assessment and certification of professional skills, says: “Skills investment is one of the most important solutions for organisations if they want to thrive. If employees have the right capabilities, they can capitalise on the massive upheavals that are going on. While we must focus on people, processes and technology, it must be people first”.

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Projects are usually time-critical and must be delivered within a defined budget.

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Projects are usually time-critical and must be delivered within a defined budget.

Projects are usually time-critical and must be delivered within a defined budget. Still, organisations are faced with a multitude of projects, so this is likely to become a challenge.

Delivering on time and within budget, while fulfilling scope and quality requirements means your organisation must proceed in a structured and coordinated way. This is where the world’s most successful approach to project management can come to the rescue: PRINCE2®.

More than 40 years of experience serves to prove that projects can be carried out more successfully if the PRINCE2® project management method is applied correctly. Targeted requirements management serves as the basis for every project, so that it is clear from the outset what specifically needs to be delivered, when, and within which budget requirements. When it comes to time-critical project delivery, agile approaches are becoming increasingly popular – PRINCE2® Agile provides the ideal framework for this.

“If businesses invest in best practice certifications, their employees will be better able to spearhead the transformation process and if you want to motivate and retain employees, investing in skills and lifelong learning is crucial. Corporations that invest significantly in their workforce will also win in the market for talent,” Nicolaides added.


For your organisation to reach its full potential, you need new products and services. But you also need to continuously review and improve the way you work. Innovation is no longer a welcome add-on – it’s a necessity on all levels. In other words, you absolutely need a holistic approach.

For organisations that want to become faster and more innovative, the service management framework ITIL® 4 with its Service Value System offers an overarching approach. It promotes innovative and consumer-oriented action at all levels of the organisation. This includes, for example, the early identification of improvement potential during continuous improvement.

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You can always get new ideas and requests directly from an essential stakeholder group: your customers. That’s why agile ways of working ensure that the consumers of your products and services are involved in their creation as early as possible. Above all, working according to the DevOps principle offers the opportunity to link your customers closely to development in an agile, controlled way. This enables you to identify wishes and opportunities for improvement at any time. This has a direct impact on your ability to innovate.

By focusing on these 3 elements of People, Process and Tech, you will be ideally positioned to understand and meet the challenges that your organisation faces today. Applying best practices via training and certification, as appropriate, will help you remain competitive and relevant.

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